Are you looking for a role where deep technical expertise, real decision-making authority, and visible business impact come together?

We are looking for a Quality Engineer to strengthen the Quality organization at Produal. In this role, you are not a bystander, you are a key contributor in customer reclamation management, technical failure analysis, and warranty decision-making. Your work directly impacts customer satisfaction, product reliability, and continuous improvement.

Produal makes invisible changes measurable and visible for the building automation and HVAC industry. We want to give buildings the ability to sense. We invent devices to measure and manage the changing indoor circumstances of the buildings.

The demand to optimise building ecosystems and to minimise costs and environmental impact has guided us. Our experts develop solutions that measure, adjust, and communicate accurate data for the building automation and HVAC industry. Together, we make the invisible visible and extend buildings’ life cycles – doing our share of building a sustainable world.

Produal is part of global Bemsiq Group.

Why This Role Matters

You will have:

• Authority to make warranty decisions based on technical evidence

• The opportunity to influence product development by identifying recurring failure patterns

• A central role in cross-functional collaboration

• Full visibility and ownership of the reclamation process from start to finish

This position combines analytical thinking, hands-on product testing, and real business impact.

What You Will Be Doing

Technical Failure Analysis & Decision-Making

• Perform detailed testing and analysis of products returned by customers

• Create clear and well-structured Failure Analysis Reports (FAR)

• Conduct Tier 2 warranty analyses and escalate to R&D when deeper investigation is required

Ownership of the Warranty Process

• Decide whether claims qualify for warranty coverage

• Initiate replacement shipments and ensure smooth process execution

Collaboration & Continuous Improvement

• Work closely with R&D, Production, Sales, and Customer Support

• Identify recurring failure trends and contribute to root cause analysis

• Drive corrective actions - not just report findings, but create improvement

What We Expect from You

You bring:

• A relevant technical degree (e.g., Bachelor of Engineering in Electronics or similar)

• Strong understanding of electronics and product testing

• Practical knowledge of measurement and control technologies

• An analytical and structured way of working

• The ability to clearly document technical findings and justify decisions

Experience in the following areas is considered an advantage:

• 8D and structured root cause methodologies

• Reclamation and warranty processes

• ERP and RMA handling

• Building automation systems and HVAC control architectures

Language Skills

• Fluency in English (written and spoken) is essential

• Finnish language skills are strongly preferred

• Additional language skills are a plus

What We Offer

• A visible and responsible role within the Quality organization

• Real decision-making authority in warranty matters

• Opportunities to deepen your technical expertise

• Broad cross-functional exposure and collaboration

• The chance to make a measurable impact on products and processes

• A collaborative team of experienced Quality Engineers

• Primarily office-based work due to laboratory needs, with partial hybrid flexibility

Is This Role for You?

This role is ideal if you:

• Enjoy solving technical problems down to the root cause

• Thrive in hands-on analysis combined with structured processes

• Want your expertise to be trusted and your decisions to matter

• Are motivated by continuous improvement and product excellence

Your office will be based in Kotka. Our company culture is genuinely inspiring, positive, and continuously evolving, providing an environment where people are empowered to grow and succeed together.

If you are looking for a role where you can grow as a technical expert while directly influencing product quality and customer satisfaction, this could be your next step.

For more information about this role, feel free to reach out to Maarit Pojanluoma, Headhunter at Target Headhunting Oy, at +358 40 553 9319 or maarit.pojanluoma@targetheadhunting.fi. She will be happy to answer your questions and provide further details.

We warmly invite you to apply! Please submit your CV and application, including your salary expectations, by 8 March 2026 through our online application form. We look forward to learning more about you and your potential to grow with Produal.